Job Description

Housekeeping Manager

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

Welcome to The Wade - Lakeshore, a premier property in the Pyramid Global Hospitality portfolio. Situated in the heart of Chicago, Illinois, our hotel features 520 guest rooms and an impressive 20,386 sq ft of meeting space, offering a dynamic and sophisticated environment for both guests and employees. At The Wade, we pride ourselves on delivering exceptional service and creating unforgettable experiences. As a member of our team, you'll work in a vibrant and supportive setting, surrounded by the stunning views and lively energy of Chicago. We offer diverse positions across various departments, including guest services, food and beverage, housekeeping, spa and wellness, sales and marketing, and more. Joining our team means becoming part of a close-knit community that values teamwork, professionalism, and a passion for excellence. We provide comprehensive training programs to ensure our employees have the skills and knowledge needed to excel in their roles. If you are a dedicated and enthusiastic individual with a passion for hospitality, we invite you to explore the exciting career opportunities available at The Wade. Take the first step towards a rewarding career by applying today. At Pyramid Global Hospitality, we are committed to caring for our team members by offering a comprehensive benefits package for full-time employees. Our benefits include medical insurance with employer contribution and vision, dental, life, pet, and accident insurance options. We also provide a 401(k) program with an employer match and immediate full vesting. In addition, employees enjoy paid time off and exclusive discounts across our portfolio of hotels. Join our team and experience the support, flexibility, and benefits that help you thrive both professionally and personally.

Position Summary

The Housekeeping Manager is responsible for overseeing the daily operations of the housekeeping department to ensure that all guest rooms, public areas, and facilities are clean, safe, and maintained to the highest standards. This position leads housekeeping staff, manages schedules, monitors inventory, and ensures compliance with company policies and health and safety regulations.

Key Responsibilities

• Supervise and coordinate the activities of housekeeping staff.
• Ensure guest rooms, public areas, offices, and common spaces are cleaned and maintained according to established standards.
• Conduct regular inspections of rooms and facilities to ensure quality and cleanliness.
• Recruit, train, coach, and evaluate housekeeping team members.
• Develop and manage employee schedules to ensure adequate staffing levels.
• Monitor inventory levels and order cleaning supplies, linens, and equipment as needed.
• Manage department budgets and control costs while maintaining service quality.
• Respond promptly and professionally to guest concerns, requests, and complaints.
• Ensure compliance with health, safety, and sanitation regulations.
• Collaborate with maintenance and front office teams to address operational needs and room availability.
• Maintain housekeeping records, reports, and departmental documentation.
• Implement and enforce housekeeping policies, procedures, and service standards.

Qualifications

• High school diploma or equivalent required; associate's or bachelor's degree preferred.
• Minimum of 3-5 years of housekeeping experience, with at least 1-2 years in a supervisory role.
• Strong leadership, communication, and organizational skills.
• Knowledge of cleaning procedures, products, and equipment.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency in Microsoft Office and property management systems (preferred).
• Strong problem-solving and customer service skills.

Knowledge, Skills, and Abilities

• Team leadership and staff development
• Time management and scheduling
• Quality assurance and attention to detail
• Budget management and cost control
• Inventory and supply management
• Conflict resolution and customer service
• Health and safety compliance
• Effective verbal and written communication

Physical Requirements

• Ability to stand and walk for extended periods.
• Ability to lift, carry, push, or pull up to 25-50 pounds.
• Ability to bend, stoop, kneel, and reach as required.
• Ability to work flexible schedules, including weekends and holidays.

Work Environment

• Hotels, resorts, healthcare facilities, senior living communities, educational institutions, or commercial properties.
• Fast-paced environment with frequent interaction with guests, staff, and management.

$68,000 - $72,000

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

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