Customer Service Team Lead - WI Job at Verida Inc, Villa Rica, GA

  • Verida Inc
  • Villa Rica, GA

Job Description

Job Description

Job Description

LOCATION:ON-SITE IN MADISON, WI 

POSITION CONTINGENT UPON AWARD OF CONTRACT

SUMMARY:   Assist the Supervisor in the call center operation in accordance with policies and procedures. Ensure smooth call center operation during shift.

ESSENTIAL FUNCTIONS:

  • Monitor the operation in accordance with policies and procedures.
  • Train and coach team members in conjunction with supervisor.
  • Responsible for shift schedule to include, work station assignments/rotations with supervisor.
  • Coordinate production startups, shutdowns, and changeovers with supervisor.
  • Responsible to meet shift goals.
  • Responsible for quality control.  
  • Make adjustments as necessary during shift to maintain compliance within specifications.
  • Operate within standard operating procedures (SOPs).
  • Communicate with Supervisor.
  • Ensure a clean and safe work environment.
  • Complete shift paperwork.
  • Assist in assigned department as necessary.
  • Other duties as assigned. 

QUALIFICATIONS REQUIRED:

  • Strong reading, writing, and arithmetic skills required.
  • Computer literate with the ability to learn customer service software applications.  
  • Duties require professional verbal and written communication skills 
  • Ability to type 30 wpm.
  • Work requires willingness to work a flexible schedule including days, nights, holidays and weekends.

QUALIFICATION  

  • High school diploma or equivalent.

Job Tags

Contract work, Flexible hours, Shift work, Weekend work

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