Job Description

Concierge

The Concierge is a central part of the Front Office Team whose main objective is to ensure that desk collateral and information for restaurants, museums, attractions, maps, and other local attractions are updated and current. They must know what activities are available in the area (theatre, sports, special events, concerts, shows, special exhibits, sightseeing) and establishes close contacts with vendors in these areas in order to provide information, ticketing, and reservations for guests.

What you will do:

• Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons' policies.
• Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible and resolving customer complaints.
• Assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events and directions. They will respond to all guest requests in an accurate and timely manner making recommendations based on local knowledge and hotel practices.
• This position is also responsible for processing packages, faxes, messages, and mail which may be either outgoing or incoming in an accurate and timely manner.
• The Concierge may be responsible for assisting with Front Office or Bell Stand duties as needed.
• Ensures standards are being met, guest satisfaction is high and responds to all guest requests in an accurate and timely manner

What you bring:

• Minimum 1-2 years of experience in a similar role, in a luxury hotel setting preferred.
• Requires the ability to multi-task on several items at once.
• Working knowledge of computer systems, hotel operating systems and experience with Microsoft Suite, OPERA/Concierge Smart preferred.
• Knowledge of Vail and the surrounding communities.
• This role has direct contact with guests and as such, good communication skills are a necessity.
• Fluency in English is required for this location and this job requires applicants to have current work authorization in the United States. Ability to speak Spanish a plus.

What we offer:

• Wage is $27.78 per hour + Commissions
• Winter Season Lifestyle Benefit
• Merchant Pass Available
• 401k participation with company matching program
• Competitive Benefits: Medical, Dental and Life Insurance
• Discounted travel with discounted F&B and Spa Services at Four Seasons Hotels and Resorts Worldwide.
• Employee Cafeteria available for meals
• Be yourself and become a member of a work family that cares about you and invests in your development.
• Elevate your craft here and abroad!
• Employee engagement at all levels; Where your thoughts and ideas are not only heard but actioned.

Schedule & Hours:

• This is a full-time position.
• A successful candidate will have the ability to work morning, afternoon, and evening shifts, weekends, and holidays.

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