Job Description

The Technician will execute day-to-day design, build, and deployment tasks within established broadcast environments, working under direction from senior engineering leads, and will serve as a hands-on operational resource to minimize customer outages through close collaboration across teams. Key Responsibilities

• Support and maintain broadcast environments across baseband (SDI) and IP video, contribution/distribution workflows, encoding/decoding, monitoring, and timing systems.
• Participate in mission-critical, 24x7 broadcast operations - performing real-time troubleshooting and escalating complex issues to senior engineering as needed.
• Execute assigned build and deployment tasks in line with established designs and standards set by senior engineering leads.
• Follow and help refine existing runbooks and operational procedures.
• Create and maintain documentation on hardware, applications, and workflows.
• Accept on-call rotation duties, supporting the team via phone, Teams, or email.
• Collaborate cross-functionally to resolve issues and integrate projects into daily operations.
• Track operational data/metrics, identify problem areas, and provide actionable insight. Required Technical Skills
• Broadcast Specs (signal flow, broadcast standards, and terminology)
• Broadcast - Transport Stream / Multicast
• Broadcast - Video/Audio Monitoring
• Broadcast - Video Routing
• Baseband (SDI) fluency with working knowledge of IP video (SMPTE ST 2110 awareness a plus, not required
• Evertz experience a plus (vendor-trainable); fluency with comparable platforms such as Grass Valley, Imagine, or Harris is acceptable. Preferred Skills
• Working knowledge of Techex (for SRT) or Zixi is a plus.
• Familiarity with broadcast automation and Media Asset Management (MAM) concepts; deep platform expertise not required. Qualifications
• 3-5 years of hands-on experience in broadcast operations or technical/engineering operations.
• Solid grounding in core broadcast fundamentals: transport stream, multicast, video routing, and monitoring.
• Working knowledge of Windows and Linux OS and TCP/IP protocols.
• Strong troubleshooting and documentation skills.
• Strong customer focus with the ability to develop solutions through root-cause analysis.

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